FAQs about Galapagos: Can you make hotel and other tour reservations for us in Ecuador?

We accept payments for tours via bank transfer to our U.S. based Bank in Miami or via Paypal with your own account or your preferred Credit Card; corresponding fees will be applied.

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

If you are taking a Galapagos Cruise or package, it is best if you book your domestic flights to/from Galapagos from Quito, Guayaquil or mixed route along with your cruise. This because cruises/tours must follow a pre-approved itinerary by the National Park’s Authorities, and all start their itinerary with specific arriving flights to the Islands, and cannot wait for stragglers arriving on different flights other than the one used by the rest of the group.

Catching a cruise when arriving on different flights that are delayed or arrive on different timings can be very expensive and in some cases, impossible, causing distress and unwanted non-refundable trip cancelations.

For this reason, all operators recommend booking your domestic flights along with your cruise or tour to align with the operation and avoid any issues. Get full details on logistics and traveling to the Galapagos.

Cruises manage a casual dress-code on board, including at the dinning-room: ladies can wear a summer dress, sandals (not heels) and gentleman can wear short-sleeve shirt or button-down, short/pants and shoes.

Some cruises do not allow small children on board, mainly for safety reasons as small yachts/catamarans have many open spaces and steep stairs that are not suitable for children to run around. Other cruises, especially the large vessels do accept small children on board and even have qualified guides and staff on board to make a magical experience for small children.

Most yachts/catamarans accept children over 8 years-old on board and offer special rates to children up to 11 years-old for cruises and flights as per availability and feasibility to accommodate a Family on board; with all cruises, it is required as pre-requisite to have parents sign a release form if travelling with children.

On a general basis, unless included on the given price for the confirmed cruise, passenger needs to bring enough cash on board to cover costs like Galapagos entrance fee ($100 p.p. in cash on arrival to Islands), mandatory Transit Control Card ($20 p.p. paid before check-in in cash), snorkeling equipment & wet suit rental (in cash on board), personal expenses, extras, soft & alcoholic drinks, tips for guide& crew and other expenses not specified in the itinerary.

Some Luxury and First accept Credit Card payments on board for on board consumption but Midrange and Economy require payments in cash only. It is imperative that you bring enough cash (U.S. Dollars) in all cases to cover your expenses while cruising the Galapagos.