FAQs about Galapagos: How can I avoid being seasick?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

On some luxury class cruises you can buy wonderful souvenirs and pay with your preferred Credit Card as major ones are accepted: MasterCard, Visa, Amex, among others; also you can pay for souvenirs at local shops in Puerto Ayora or San Cristobal with your Credit Card, but some of them will only accept cash payments. On board other category of cruises, payments must be done in cash (U.S. Dollars) for souvenirs and consumption.

We accept payments for tours via bank transfer to our U.S. based Bank in Miami or via Paypal with your own account or your preferred Credit Card; corresponding fees will be applied.

Large luxury vessels have a Medic on board for passengers’ aid while on board. Small yachts/catamarans cannot offer this service due to the space on board. Note that your guide is properly trained to face emergencies and have first-aid training to assist passengers while cruising. Also all boats are equipped with satellite phones and have contact with Island authorities and emergency services, should they be required during a cruise. All cruises take passenger’s safety and well-being very seriously.

In Ecuador Mainland and the Galapagos Archipelago, U.S. Dollar has been established and used as main and only currency since the year 2000. When making payments for your trip, you may do so in your local currency at up-to-date conversion.

For domestic flights to/from Galapagos, each passenger is allowed to bring one piece of luggage of no more than 20 kilos plus one hand luggage or backpack of no more than 10 kilos. Each passenger can also brink on plane’s cabin 1 small purse, handbag or camera-bag.

If excess on luggage occurs, the fee will be charged and paid directly at airline’s counter at the moment of check-in after checking space on cargo area on the plane to Galapagos.