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FAQs about Galapagos: What if I need to cancel?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

Other related frequently asked questions

What is the smoking policy on board the boats?

Cruises have strict policy on smoking on board: is prohibited in almost all social areas, dining rooms and cabins in cruises, but most of them do allow to smoke on designated areas in the sundeck prior request from passengers to the guide or cruise director. Smoking is strictly prohibited on inhabited islands and visitor sites during a cruise.

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What are land visits like?

Land visits are a recommended alternative if not taking a sailing cruise in the Galapagos; you spend the nights at a comfortable Hotel and every day you have day-trips whether on the same Island or take a yacht to a nearby Island where you will enjoy different activities like hiking, snorkeling, kayaking, swimming always surrounded by amazing and untamed Wildlife and breathtaking scenarios, accompanied by a certified Bilingual professional Guide to make your experience on each site more enjoyable each day.

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How much should we tip the guide and crew?

There are no established tipping guidelines for all cruises, you should decide the amount to tip your guide and crew based on your level of satisfaction with the services provided on board and while on excursions.

On Luxury and First class cruises it is recommended to tip $15-$20 p.p. for the guide per day and the same amount per day for the whole crew. On Midrange and Economy class cruises it is recommended to tip $10-$13 p.p. for the guide per day and the same amount per day for the whole crew.

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What is the dress code for dinner?

Cruises manage a casual dress-code on board, including at the dinning-room: ladies can wear a summer dress, sandals (not heels) and gentleman can wear short-sleeve shirt or button-down, short/pants and shoes.

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Do I need a passport or visa to go to Galapagos?

All visitors entering Ecuador and the Galapagos Islands are prompted to present original Passport when entering, with at least 6 months of validity; citizens from most Countries do not require a Visa to enter Ecuador and the Galapagos, but do confirm this with your local International Affairs Office to confirm if you require to get a Visa to travel to Ecuador.

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When is the best time to travel to Galapagos?

You can visit the Galapagos any time of the year as there is always something wonderful happening in the Islands, especially with wildlife’s behavior and natural events.

From mid-June to early-December you have a mixture of warm and rain (afternoon showers), and Ocean waters are warmer and calmer due to the “El Niño” current. From mid-December to early-June is the cool/dry season on land and Ocean, especially because of the passing of the “Humboldt” current through the Archipelago.

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