FAQs about Galapagos: What if I need to cancel?
If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.
Other related frequently asked questions
Are there any luggage Restrictions?
For domestic flights to/from Galapagos, each passenger is allowed to bring one piece of luggage of no more than 20 kilos plus one hand luggage or backpack of no more than 10 kilos. Each passenger can also brink on plane’s cabin 1 small purse, handbag or camera-bag.
If excess on luggage occurs, the fee will be charged and paid directly at airline’s counter at the moment of check-in after checking space on cargo area on the plane to Galapagos.
How important is the itinerary?
Different cruises offer different departures and itineraries in the Galapagos, you can choose from 4, 5, 8 up to 15 days itineraries on almost every category; the more days you spend on the islands, the more incredible sites you will be able to visit! No itinerary visits the same spot twice!
Read allWhich type of boat?
It depends especially on the level of comfort and facilities on board you are looking for:
- On board Luxury class yachts & vessels you can expect large cabin or suites with panoramic windows, suites with balconies, large lower beds, high-end amenities, exceptional cuisine, personalized services, VIP services, cruise director, spacious social areas, sun deck with Jacuzzi plus special treats to complement your trip.
- On board First class yachts services are also quite personalized, large cabins with lower beds and large windows (some yachts have cabins with balcony), excellent cuisine, ample social areas, ample sun deck (some with Jacuzzi) plus complete amenities.
- On board Midrange or Economy class yachts you can still expect good quality service from the crew and your guide, good meals (mostly small buffet), cabins regularly have bunk-beds and port-holes (upper decks offer cabins with windows), cozy and comfortable social areas and sun deck.
What level of Naturalist Guide will be aboard the boat and do they speak English?
With all cruises and tours you will always be accompanied by a professional Licensed Bilingual (English-Spanish) Guide for all excursions and visits as per National Park’s regulations. On Luxury and First class cruises your Guide will be level II-III while on Midrange and Economy class cruises your naturalist Guide will be Level II.
Read allWhat forms of payment do you accept?
We accept payments for tours via bank transfer to our U.S. based Bank in Miami or via Paypal with your own account or your preferred Credit Card; corresponding fees will be applied.
Read allWhat is the electric current on board?
In Ecuador and the Galapagos you will find 110v. outlets to charge/connect your devices. Some cruises have 220v. at Administration Office; you can also bring your converter if required for your devices.
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