FAQs about Galapagos: What if I need to cancel?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

Other related frequently asked questions

Can we make land visits anywhere?

Land visits are, just as cruises, subject to National Park regulations for all departures; this means that all the day-visits are subject to a pre-determined schedule for the day’s activities and visits to one or more sites in one Island and they cannot be modified in any way.

During your free time in one of the populated Islands, you can stroll within the Town and enjoy many local attractions, good restaurants and bars, visit Darwin Research Center (Santa Cruz) or Interpretation Center (San Cristobal) and, of course, feel surrounded by many birds and playful Sea lions, especially at the Town’s Docks

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How can I pay for souvenirs?

On some luxury class cruises you can buy wonderful souvenirs and pay with your preferred Credit Card as major ones are accepted: MasterCard, Visa, Amex, among others; also you can pay for souvenirs at local shops in Puerto Ayora or San Cristobal with your Credit Card, but some of them will only accept cash payments. On board other category of cruises, payments must be done in cash (U.S. Dollars) for souvenirs and consumption.

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How do we receive our vouchers and tickets for the Galapagos?

We send your final trip voucher with reconfirmed services 1 month before the tour dates. Our voucher also contents flight information for the confirmed route of your trip: Airlines issue e-tickets and you do not require to present printed e-tickets as at Airline’s Counter you just need to present your original Passport for check-in.

Upon payment of your tour at time of booking, we will send you a tour non-VAT invoice for your records as proof of purchase and confirmation.

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Will there be time for snorkeling?

During your cruise, you will have magnificent opportunities to enjoy snorkeling in the most fantastic underwater scenarios within the Galapagos National Park and Marine Reserve as well as other wonderful activities to complement your experience in the Archipelago.

On Luxury and First class cruises snorkeling equipment (snorkel, mask & fins) are included and on Midrange and Economy class cruises they are available for rent. Some Luxury class cruises also include Wet suits while on First, Midrange and Economy class, Wert suits are available for rent.

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When is the best time to travel to Galapagos?

You can visit the Galapagos any time of the year as there is always something wonderful happening in the Islands, especially with wildlife’s behavior and natural events.

From mid-June to early-December you have a mixture of warm and rain (afternoon showers), and Ocean waters are warmer and calmer due to the “El Niño” current. From mid-December to early-June is the cool/dry season on land and Ocean, especially because of the passing of the “Humboldt” current through the Archipelago.

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What is the dress code for dinner?

Cruises manage a casual dress-code on board, including at the dinning-room: ladies can wear a summer dress, sandals (not heels) and gentleman can wear short-sleeve shirt or button-down, short/pants and shoes.

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