FAQs about Galapagos: What if I need to cancel?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

Other related frequently asked questions

Will there be time for snorkeling?

During your cruise, you will have magnificent opportunities to enjoy snorkeling in the most fantastic underwater scenarios within the Galapagos National Park and Marine Reserve as well as other wonderful activities to complement your experience in the Archipelago.

On Luxury and First class cruises snorkeling equipment (snorkel, mask & fins) are included and on Midrange and Economy class cruises they are available for rent. Some Luxury class cruises also include Wet suits while on First, Midrange and Economy class, Wert suits are available for rent.

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What is the electric current on board?
In Ecuador and the Galapagos you will find 110v. outlets to charge/connect your devices. Some cruises have 220v. at Administration Office; you can also bring your converter if required for your devices.
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When do we have to pay?

For cruises and tours, we have flexible payment policies:

  • Tours booked from 91 days or more, small 30% deposit is requested to pre-confirm, 70% balance is needed 90 days before tour dates.
  • Tours booked 90 days or less, complete payment is needed to confirm your trip.
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Are there any luggage Restrictions?

For domestic flights to/from Galapagos, each passenger is allowed to bring one piece of luggage of no more than 20 kilos plus one hand luggage or backpack of no more than 10 kilos. Each passenger can also brink on plane’s cabin 1 small purse, handbag or camera-bag.

If excess on luggage occurs, the fee will be charged and paid directly at airline’s counter at the moment of check-in after checking space on cargo area on the plane to Galapagos.

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Should I charter?

If you are planning to travel with your whole Family or with a group of adventurous Friends and you like to enjoy the privacy and comfort of a private cruise with personalized and dedicated service for your party, then chartering a nice yacht is a wonderful idea!

There are several options on different categories of cruises to choose from, especially for small yachts or catamarans with capacity for up to 16 passengers. Charter cruises are best if confirmed at least 9 months before your traveling period as all Galapagos cruises are always on very high demand and several are confirmed for charters with 12 and even 24 months in advance to guarantee the charter cruise. Please contact us if you are planning to charter a wonderful cruise for your party so we can guide you on how to choose the right cruise to enjoy a memorable experience.

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Are any immunizations required?
Visitors entering Ecuador and the Galapagos are not required to present any proof of vaccination, but you will need to present your Travel Insurance document when entering the Galapagos. However, if your doctor recommend taking a vaccination, you can follow the advice at your own discretion.
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